Your Rights & Responsibilities

You are entitled to:

  • A thorough examination of your mouth, teeth and gums
  • A full explanation of your treatment options
  • A written treatment plan including costs( if applicable)
  • Information about NHS charges displayed in the waiting room
  • Advice on how to keep your teeth and gum healthy
  • Information about this practice and the service available
  • A care and treatment summary if you decide to transfer dentist
  • Make a complaint if you are not happy with your treatment and care

You are responsible for

  • Giving at least 24 hours notice if you have to cancel or change an appointment. If an appointment is broken a charge of £10 per 15 minutes of appointment time will be incurred. This will be dentist discretion. However, if you miss more than 2 appointments we may no longer be able to offer you treatment.
  • Following your dentist’s advice to prevent tooth decay and gum disease. Bring proof of entitlement when claiming help with the cost of NHS treatment. If no proof is shown your eligibility will be checked. Patients found to have incorrectly claimed help with the cost of NHS care may receive a penalty.
  • Paying your bill promptly and treating our staff with courtesy and respect. We will refuse to treat patients who are violent, fail to pay their bills or refuse to cooperate during treatment. In this case we will inform the patient and the local health authority.

Oral Health Improvement

The responsibility for the improvement of your oral health relies upon you understanding and acting upon your dentist recommendation, for example low sugar diet , regular brushing, and sensible alcohol consumption. If any recommendations are unclear please ask for further advice.